Refund and Returns Policy

Overview

• We have an exchange only, no refund policy.

• Items purchased have to be returned in original condition (for e.g Sarees with original folds intact), within 7 days receiving of them.

• Please Note: Due to hygiene reasons, there is no exchange on Jewellery and Saree Blouses.

• Ready to Wear Clothing: Please check the size charts to minimise returns.

• We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an email at orders@valampuri.com.au

• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

• Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

• All Costs for shipping will have to be paid by the customer.

• If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Shipping returns

To return your product, you should mail your product to:

Address:
Jhumka & Jhumki Jewels
Bridgeman Downs, Brisbane, QLD 4035
Australia

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at help@jhumkajewels.com.au | 0411677399 for questions related to refunds and returns.